Refund & Return Policy

Overview

Our refund and return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret that we are unable to offer a full refund or exchange.

To be eligible for a return, your item must:

Be unused and in the same condition as when you received it.
Be returned in its original packaging.

A receipt or proof of purchase is required to complete your return.

Please Note: Do not send your purchase back without first consulting us.

Partial Refunds

Partial refunds may be issued in the following circumstances:

Items not in their original condition, items that are damaged, or items missing parts for reasons not caused by our error.
Items returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

Approved refunds will be processed promptly, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Reach out to your bank, as there may be additional processing time before the refund is reflected.

If you’ve taken all these steps and still have not received your refund, contact us at exoticsprovision@gmail.com.

Sale Items

Only regularly priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at exoticsprovision@gmail.com.

Shipping Returns

For return instructions, email us at exoticsprovision@gmail.com.

Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
The time it takes for an exchanged product to reach you may vary based on your location.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds or returns, feel free to contact us at exoticsprovision@gmail.com.